Why Use Eden
"Not all estate agents are alike! It was a great experience to sell through Eden... their knowledge, professionalism and straight talking are second to none..."
– Sarah Trought, Cumbria
Sell your home the Eden way.
We're an independent, family-owned local business, combining the best marketing techniques with great personal service which is tailored to the individual needs of our clients, to achieve the best outcome.
What is the Eden way?
1. Great Service
It’s about delivering a level of service that we believe is unequalled in the local marketplace, and offering value for money. It springs from our commitment to do the best for each of our clients. Throughout the process, no detail is overlooked and we treat every property individually, and every client personally.
2. Achieving the Best
We take the time and invest our resources to achieve the best for you and your property. This starts with clear and realistic advice on property value, the state of the market, preparation for sale, presentation and selling. We’ll also advise you about the processes involved.
We create unrivalled marketing materials and give your property the required exposure to create interest from the best buyers. Negotiating the price is at the heart of what we do and you can be assured of the expertise and experience of our Sales Director, Helen Miller.
3. Unrivalled Presentation
We make the best of every property to draw out its selling points. Whatever the price level, this applies to all properties.
The internet is usually the first place that a buyer will encounter your property. We create the best visual advertising presentation we can. Because buyers are always drawn to quality, this generates more views on the property portals - more buyers looking at your property.
Our web advertising is recognised by Rightmove for generating more views of our properties, and that we believe is because we create the most exciting images. The presentation on this our own website offers the best view of all.
Professional photography, measured floorplans and individually designed sales brochure are all standard.
4. Maximum Marketing Exposure
Getting your property in front of as many buyers as possible is vital - local, regional, national and international. This is especially important because around 40% of our clients' properties are purchased by buyers from outside of Cumbria.
This starts with our town centre office which displays your property to local browsers - and there are plenty of those, with Penrith being billed as the "Heart of Cumbria" and the "Gateway to the Lakes".
Our web presentations are the single most important marketing tool, reaching buyers locally, all over the UK and abroad. Our online advertising is multi-layered including this own website, the national portals On The Market and Rightmove and the Country Life website.
5. Fine & Country
With our membership of Fine & Country, with over 300 offices worldwide, we can offer another level of marketing for the most individual properties. This offers global online presence on fineandcountry.com and a range of specialist promotional tools, with national press, PR and advertising. Also the London Sales Office in Park Lane brings our clients' properties to the London market.
6. Local Knowledge
All our people have an in-depth knowledge of the local area and the market, based on many years’ experience. When dealing with buyers from out of the area, this is especially significant, as we are often selling the locations as much as the properties. Our input makes all the difference.
7. Sale Creation
Some of our best feedback comes from buyers. Our office systems allow us to keep in touch easily and effectively with a large number of buyers and the keep them up to date with our stock. On an ongoing basis, all sale properties are matched with new buyers. We consistently follow up their interest and seek to introduce and sell the right property to them.
8. Smaller Portfolio
We carry a smaller, more select stock than many agents, which means we are able to give the necessary time and attention to each of our client’s properties. It also means that your property is within a portfolio of quality properties, which in itself attracts buyers..
We do not engage in the ‘listing’ culture, which is characterised by over-optimistic valuations, cheap fees and a culture of routine price-cutting once a house is on the market.
Our portfolio spans the whole price spectrum – everything from a one bedroom terrace to a grand Lakes residence. And we treat each client to the same level of care.
9. Consistently High Standards
Whatever the size or value of your property, you can be confident of receiving the same high standard of service. This is borne out by our client feedback which is overwhelmingly positive, and much of our business comes from personal recommendation.
10. Personal Attention
When you trust us to sell your property, you can expect to receive the personal involvement of a dedicated, talented and close-knit team, which includes our directors, who bring their expertise and experience when negotiating on price and resolving process issues. We are recognised for "going the extra mile".
11. Cost Effectiveness
Your home is probably your most valuable asset, so it's vital to make the right investment in maximising the value when you sell it. Taking into account all the many - and unique - benefits of selling your property with us, our fees are competitive, and which we believe offer exceptional value for money.
You have the best chance of realising the value of your home when the right level of effort and commitment is put into the selling process.
“In many cases we earn our commission simply by enhancing negotiations...while often achieving more than a client has said they will accept...” – Helen Miller, Sales Director
12. Transparency – no tie in, no hidden costs
Our staff are not paid a commission on sales, so you can be certain that any advice or guidance you receive from us will be entirely in your best interests.
Our contracts are straightforward and, uniquely among estate agents, we have no minimum contract period, no tie-in and no withdrawal fees.
All fees are completely transparent and agreed in advance – with no surprises or hidden extras.
Whether you are buying or selling your home, you will find us transparent and straightforward in our dealings. We believe in doing estate agency the ‘right way’. This means always working in the best interests of the seller but, vitally, on terms that the buyer is happy with.
For your added assurance and protection we subscribe to the Property Ombudsman's Code of Practice for Residential Estate Agents, which demonstrates that we are working to higher professional standards than are currently required within the industry.