Privacy

This Privacy Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Eden Estate Agents Limited ('Eden') is committed to ensuring that your privacy is protected and will treat all information held about you in accordance with this policy, current UK Data Protection legislation and Internet best practice.

The information we collect and how we use it

When you register with our web site in order to receive news, information or property details we need to know your name, email address, and contact telephone numbers, area in which you are interested and property criteria of interest.

We gather this information to allow us to process your registration and provide you with the appropriate information, requested by you.

From time to time we may provide your information to our customer service agencies, for research and analysis purposes, so that we can monitor and improve the services we provide. We, or our agents and sub-contractors, may contact you by post, email or telephone to ask you for your feedback and comments on our services.

How we protect your information

The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

Eden takes the security and privacy of its customers' personal information extremely seriously. We have strict internal procedures which cover the storage, access and disclosure of your information.

Sale of business

In the event that this business is sold or integrated with another business your details may be disclosed to our advisers, and any prospective purchaser and their advisers, and will be passed on to the new owners of the business.

Updating your details

If any of the information that you have provided to Eden changes, for example, if you change your email address, name or payment details, or if you wish to cancel your registration, please update your account on our website or sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or by sending a letter to Eden Estate Agents Limited, 1 Little Dockray, Penrith, Cumbria CA11 7HL.

Your consent

By submitting your information, you consent to the use of that information as set out in this Policy. If we change our Privacy Policy we will post the changes on this page, and may place notices on other pages of the web site, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Cookies

A "cookie" is a small text file stored on your computer by a web server. The information it stores is used to identify you and help you navigate through our site. We use cookies to obtain information as to how you use our site, improve your on-line experience, and to personalise your browsing on repeat visits.

If you are concerned about cookies, you are able to configure your web browser to reject all cookies, or to alert you before a cookie is loaded on to your computer. If you do choose to do this you may find your experience of our website is hindered.

Access to Data

Under the Data Protection Act 1998, you have a right to be told what personal information we hold about you. If you would like to make a request to view the information we hold, please write to the Eden Estate Agents Limited, 1 Little Dockray, Penrith, CA11 7HL. A fee may be payable.

How to contact Eden

We welcome your views about our web site and our Privacy Policy. If you would like to contact us with any queries or comments please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.